Your account.

Your account is yours, and separate from any team you belong to. Everything here is under your profile, reachable from the bottom of the sidebar.

Profile information

Your name, email address, profile photo, address and timezone.

Timezone is the one worth checking. Event times are displayed against it, so an organiser working across regions who leaves it wrong will read schedule times that are hours out.

Appearance

Light, dark, or follow your system. It applies to the panel and to the public pages, and it is remembered per browser.

Password

Change your password under Update Password. You need your current password to set a new one.

Use something long and unique. This account can read the personal details of everyone attending your events, which makes it worth more to somebody else than most logins.

Two-factor authentication

Two-factor authentication adds a code from your phone to your password.

Turning it on takes you through confirming your password, scanning a QR code with an authenticator app, and confirming a generated code before it is switched on. That last confirmation matters: it proves your app is set up correctly before the second factor becomes mandatory.

You also get recovery codes. Save them somewhere that is not the phone holding your authenticator. They are how you get back in when the phone is lost, and they are the difference between an inconvenience and losing access to your events.

Social sign-in

You can sign in with Google or Microsoft. When you do, the account is linked to your existing account automatically if the email addresses match.

Connected accounts are listed under Integrations, and you can disconnect one at any time. Make sure you still have a password set before disconnecting your only sign-in method.

Your user number

A user number is a personal, reusable identity code, like a membership card that works across every event.

Your QR pass carries that number and can be scanned at any terminal to identify you, without needing an event ticket.

Two controls sit alongside it:

Rotate issues you a new number and retires the old one. Use it when you think the old code has been seen by someone it should not have been.

Deactivate turns the number off entirely. A deactivated number scanned at a terminal reports that the pass has been deactivated.

Number history lists every retired or deactivated number with the reason it was replaced: rotated, lost, compromised, or retired by an administrator. The values themselves are masked, so the history is auditable without being a list of live credentials.

Deleting your account

Deleting your account removes you from the platform. Teams you own need transferring first, or their events go with you. Export anything you want to keep before you start.