Invoices and fees.

We charge 3.5% of the tickets you sell through a payment gateway you connected, and nothing else. This page is what that means in practice: when a fee is owed, how it reaches an invoice, and what happens if the invoice is not paid.

Where the fee applies

Only money that moved through a connected gateway. That is the whole rule, and it is a property of how the money arrived rather than of the ticket.

Charged. A ticket bought at checkout through your connected Xendit or PayMongo account.

Not charged. A free ticket. A bank transfer you published instructions for. Cash at the door. A guest you added yourself or imported. Anything, in short, that never passed through us.

The life of one fee

A fee is not owed the moment the sale happens.

Accrued. The gateway payment settles, and a fee is written against it immediately, in the currency the money moved in.

Provisional. For the next 15 days the fee is not yet owed. If you refund that sale inside the window, the fee shrinks with the money it was taken from, or disappears entirely. You are never billed for a sale you gave back quickly.

Matured. The window closes without a refund and the fee becomes payable. A refund after this point is between you and your buyer; the fee stands.

Invoiced. The next monthly sweep gathers it onto an invoice. Once a fee has reached an invoice it is frozen, because we have already asked for it.

The monthly invoice

On the first of each month, every fee that has matured is gathered onto one invoice per team, in your billing currency. It is emailed to the team owner and due within 15 days.

There is no card on file. We hold no payment method for you and nothing is ever taken automatically: you receive a hosted invoice and pay it in your own time inside the window.

Billing > Invoices lists every invoice raised, with what it covered and where it stands.

The upcoming row

The top of that list is Upcoming, and it is the one worth checking. It is not an invoice; it is what the next sweep will bill if nothing changes.

Open it and the total splits three ways. Ready to invoice is what is genuinely owed and will be billed on the next sweep. Provisional is fees whose grace window is still running, which a refund can still take away. Accrued in total is the two together. Below that sits the individual fee records, each naming the order it came from.

If an invoice goes unpaid

An invoice still open past its due date suspends your team's payments. That check runs daily.

Suspension closes new money and only new money. Checkout stops offering payment methods, no new priced tickets can be sold, and payment methods cannot be connected or changed. It does not reach anything you have already collected: those orders still settle, tickets still go out, and refunds still work. An organizer's unpaid bill to us is not their attendees' problem.

Paying the invoice lifts the suspension. The same daily check restores the team, so there is nothing for you to press afterwards.

Deactivating does not clear what is owed

Turning payments off stops new fees. It does not cancel the ones already accrued, and the ones inside their grace window still mature normally, because the money they were taken from already reached you. Those still reach an invoice. See activating payments.