What attendees see.

This is the attendee's side, start to finish. Knowing exactly what they see makes it much easier to answer the messages you get.

1. The event page

Someone opens your link and reads the event page: name, details, the published schedules with their times and locations, and the active ticket tiers with prices.

If registration is open, there is a call to action. If it is closed, the page still describes the event but there is nothing to fill in.

2. The registration form

They choose a ticket tier and how many people they are registering.

The form then asks for a billing contact, the person responsible for the registration, and details for each attendee: name and email. If the chosen tier carries a fieldset, each attendee also answers those questions.

One registration can cover several attendees. That is how a parent registers three children, or an office books five seats: one billing contact, five attendees, five QR codes.

The form is protected against automated abuse, which is invisible to a normal person filling it in.

3. Payment, or not

For a free tier, submitting the form completes the registration immediately.

For a paid tier, they are handed to the payment provider's checkout page, and come back to your confirmation page afterwards. See paid tickets and payments.

If they abandon a checkout and come back later with the same billing email, they are told they have a pending checkout and offered the choice of continuing it or starting a new one, so nobody accidentally pays twice.

4. The confirmation page

After a successful registration they land on your event's confirmation page, which tells them the registration went through and what to expect next.

5. The emails

Two things arrive, and they are separate on purpose.

An acknowledgment confirms the registration was received. For a free ticket it says they are confirmed. For a paid ticket awaiting payment it says so rather than implying they are done.

The QR ticket arrives once the registration is actually complete: immediately for a free tier, and once payment is confirmed for a paid one. This is the email that matters at the door.

6. At the door

They show the QR code, on a phone or on paper, and it is scanned. See the scanner for what the person scanning sees.

If they cannot produce a ticket at all, the door desk can find them by name and check them in by hand. Nobody is refused entry for a flat battery.

If check-in emails are turned on for the event, they also get a message confirming they were checked in.

Lost tickets

An attendee can request their ticket again from your public event page without contacting you. It is re-sent to the email address already on the registration, so the feature cannot be used to send someone else's ticket somewhere new.

If that still does not work, use Send PDF on their row in the guest list. Almost every "I never got my ticket" is a spam filter, and a resend from your side fixes it.

What attendees never see

Worth knowing when you answer questions:

• They do not have accounts and cannot log in.
• They cannot edit their own registration. Corrections go through you, on the guest record.
• They cannot see other attendees.