What attendees see.

This is the attendee's side, start to finish. Knowing exactly what they see makes it much easier to answer the messages you get.

1. The event page

Someone opens your link and reads the event page: name, details, the published schedules with their times and locations, and the active ticket tiers with prices.

If registration is open, there is a call to action. If it is closed, the page still describes the event but there is nothing to fill in.

2. Choosing tickets and checking out

Registering takes two steps.

Choose tickets. They pick how many of each ticket they need, mixing tiers if they like, up to 10 tickets per order, and press Continue to checkout.

Checkout. They enter the billing contact, the person responsible for the registration, then a first and last name for each attendee, with an optional email. If an attendee's ticket tier carries a fieldset, that attendee also answers those questions. Last, they choose how to pay, if the order costs anything.

One registration can cover several attendees. That is how a parent registers three children, or an office books five seats: one billing contact, five attendees, five QR codes.

The form is protected against automated abuse, which is invisible to a normal person filling it in.

3. Payment, or not

For a free order, submitting the checkout completes the registration immediately.

For an order that costs something paid online, they are handed to the payment provider's checkout page and come back to their order page, which shows whether the payment has cleared. If they choose to pay you directly, they go straight to their order page with your payment instructions. See paid tickets and payments.

An unpaid order holds its seats for 24 hours, then expires and releases them. Registering again creates a separate order, so ask buyers to finish paying from the link in their acknowledgment email rather than starting over.

4. The confirmation page

A free registration lands on your event's confirmation page, which tells them the registration went through and what to expect next. A paid one lands on the buyer's order page, which tracks the payment until the tickets are issued.

5. The emails

Two things arrive, and they are separate on purpose.

An acknowledgment confirms the registration was received. For a free ticket it says they are confirmed. For a paid ticket awaiting payment it says so rather than implying they are done.

The QR ticket arrives once the registration is actually complete: immediately for a free tier, and once payment is confirmed for a paid one. This is the email that matters at the door.

6. At the door

They show the QR code, on a phone or on paper, and it is scanned. See the scanner for what the person scanning sees.

If they cannot produce a ticket at all, the door desk can find them by name and check them in by hand. Nobody is refused entry for a flat battery.

If check-in emails are turned on for the event, they also get a message confirming they were checked in.

Lost tickets

An attendee can request their ticket again from your public event page without contacting you. It is re-sent to the email address already on the registration, so the feature cannot be used to send someone else's ticket somewhere new.

If that still does not work, use Send PDF on their row in the guest list. Almost every "I never got my ticket" is a spam filter, and a resend from your side fixes it.

What attendees never see

Worth knowing when you answer questions:

• They do not have accounts and cannot log in.
• They cannot edit their own registration. Corrections go through you, on the guest record.
• They cannot see other attendees.